Frequently Asked Questions

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How long will it take to receive my order?

Delivery times vary depending on the destination country. On average, international orders arrive within 7 to 15 business days after payment confirmation.

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Do you ship worldwide?

Yes. We offer international shipping to several countries around the world. If your country isn’t available at checkout, please contact us.

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Can I return or exchange a product?

Yes. We accept returns and exchanges within 30 days of delivery, provided the item has not been used and is in perfect condition.

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How does the refund process work?

Once the returned item is received and inspected, the amount will be fully refunded using the same payment method used for the purchase.

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How can I track my order?

Once your order has been shipped, you will receive a tracking number via email to monitor your shipment in real time.

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Do you offer a warranty on your products?

Yes. All our products come with a warranty against manufacturing defects. Our priority is to ensure durability and quality in every piece.

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Are your bags suitable for carry-on luggage?

Many of our travel bags and backpacks are airline-approved for carry-on. Check the product description for specific dimensions and regulations.

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How can I contact customer support?

You can reach us anytime atcontact@arvanicouture.site. Our team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT-3), and we respond within 24 hours.

Need more help? Our support team is here for you.

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